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Return and Refund Policy

Should an item not fit you or not be to your liking, you can simply return the goods to us at any time within 7 days of receipt, free of charge.

Return for Classic Mask, Script Mask, Lace Mask, Classic Mask Set, Panties, Tights and Socks: please note that due to hygienic reasons these products cannot be returned when the warranty seal is broken or the packaging has been opened.

Please note: All returned items must be in their original condition with all hangtags and labels attached. Final Sale items will not be accepted for return.

Return Instructions

  1. Place the goods you wish to return, in their original packaging with hangtags and labels.
  2. Please deliver the unwanted goods to the Johannesburg store, address: Wolford, Shop UM3, Level 6, Hyde Park Corner, Cor. William Nicor Dr. and 6th Rd Jan Smuts Avenue Hyde Park Corner, Shop UM 3, Level 6, Johannesburg, 2196

Credit

A store credit will be allocated to your account for your next purchase.